Four Ways To Kill A Sale

Selling Is Not Telling!

No matter what you do sales is always a part of it. People are selling something everyday. In business there are rules and certain etiquette that needs to be followed to be successful at sales. Selling is not telling someone what they should buy from you. Selling is asking the pertinent questions that allow you (as a salesperson) to know what needs someone would like met. 

Secret be told, a successful salesperson doesn’t even look at themselves as a salesperson. Sales is fun, fulfilling, it is feeding the need in you to want to help people. It is quite a talent when you can read someones body language or match their wants and needs with them not even knowing themselves. 

So how do you learn these skills? My experience has taught me that not just anyone can be a salesperson. Sales is NOT something that can fully be taught without the hidden talent being installed in someone already. It is also NOT about money. When money becomes the factor of your sale you might as well start updating your resume. I believe a successful salesperson is born. A person well-rounded. One who can gets along with all of the packs. One who knows they have two ears and one mouth: and shuts the mouth long enough to await the opportunity of learning something new! 

To fail at success is easier to define, believe it or not. If you want to be a salesperson hold on… it’s a long and hilly roller coaster ride. Emotional ups and downs, more defeat to get to success, and having the strength in your vision of where you are going at all times! Try some of these tactics to immediately fail and get off the salesperson roller coaster:

  • Not listening to customers
    Selling is not telling, it’s listening! Close your mouth and use your ears. You’ll be amazed at what people say even without words! And yes, a good salesperson can hear these things even over the phone!
  • Overselling 
    Too much information can cause overload. If you talk up a service/product too much it’s likely to cause doubt and a need to “sleep on it” for a customer. Let the customer guide you and your success will follow them. Nobody likes to be “sold” People have more faith and comfort in salespeople that guide them with knowledge. After all, knowledge is power!
  • Improper training
    Don’t be led by the boss. Of course your boss wants you to make sale, they have their own personal agenda and quota to meet quarterly. That’s the bottom line for all businesses. Have integrity in knowing you always do the right thing and sales will come flooding to you in the form of repeat business!
  • Lack of follow-up 
    Knowing a sale does not always happen on the spot is key. Reading peoples signals will tell you firmly if they are in it for now, the near future, or farther. A sale made today doesn’t always leave you cashing a check at the bank the same day. Follow up, nurture, and always stay in touch. 

Now go on out there and practice your selling skills today!

Defining Emotional Brands

What’s In Your Emotional Brand?

Photographers and other commercial artists often ask me “What makes my brand emotional?” I answer “It’s simple, it’s the feeling your brand evokes” Think about it, when we were younger we learned about all of the senses: 

  • Sight
  • Hearing
  • Touch
  • Smell
  • Taste
Now that we are older and the world has evolved. Scientists have added new senses like: hunger, pain, and thirst, to name a few. As business people where does body language fit into our sensory visions? Everything we touch, see, smell, hear, or taste creates a memory of what we have done. A brand is no different. The senses we use to view a brand and interpret how they made us feel is what makes it emotional. It’s how we feel when we hear, see, smell, taste, or touch a product or service we encounter on a daily basis. Everyday hundreds (if not millions) of brands are put in front of our senses. The way we interpret them and re-register them in our memory is emotional. Having a good or bad customer service experience with a company will imprint your senses and lend a helping hand to the “emotional brand” of that company.


Have you ever walked down a street and smelled something that immediately brought you back in time to a particular place and time, a feeling? That is our olfactory bulb. A part of the limbic system that connects smell to memory (yes, before I learned I was a sales/marketing guru I studied things). Our other senses work the same way. They connect to our sensory system and get interpreted in our minds. 


Here’s a short list of some Emotional Brand examples:


  1. Driving a JEEP (this could work with any other awesome four-wheel drive convertible)
  2. Quenching your thirst on a hot day with Arnold Palmer Half & Half
  3. Going to California…. not the song! 
  4. Running your fingers along the fretboard of a Les Paul
  5. Sitting on the train and someone near is eating pizza
  6. Slipping into your favorite jeans
  7. Camping in the mountains
  8. Surfing in the green room
  9. Dancing to that perfect song
  10. Hearing bagpipes whaling in the distance


Each of these experiences (or think of your own, it’s easy!) make you feel a certain way about something. Our sensory system is a marketers dream come true! It allows us to connect each sense we have with something. That something is usually a brand. Now what is your emotional brand saying to your market?


RoadMap Of Marketing: 102

Roadmap Of Marketing: 102

So we’ve learned the first steps to setting up your marketing roadmap in our previous post. By now if you have not already done so you should have:

  • Defined your marketing goals
  • Have a clear vision of your budget for your marketing goals
  • Targeted the proper contacts you should be promoting to
  • Decided on a schedule that works for you (eg. January, March, May, etc…)
  • Researched email services that will suit your marketing needs

Now the next phase will require you to roll up your sleeves a bit and get bruitally honest with yourself. It is where we begin to integrate the different mediums that you will be utilizing as your avenues of exposure to your market. There are several avenues and they should consist of all or some of the list below:

  1. Website
  2. Foliosite
  3. Managed database
  4. Email
  5. Direct mail
  6. Phone calls (aka: connections)
  7. Meetings/appointments
  8. Social networking
  9. Maintaining past clients
  10. Special promotions
  11. Contests

My advice here is to choose what works best for you! Obviously doing all of these methods will increase your exposure and benefit your company the most but, that is not always feasible when reverting back to your budget. Utilize your budget as a guideline that will allow you to integrate what you want to do, with what you can afford to do. Marketing is not supposed to make you feel stressed. You should set up a plan that you can time manage into a set schedule throughout the year. A year is the perfect amount of time to run your campaign and gain the maximum exposure through consistency and hard work.  A good example of an integrated campaign based on marketing for a commercial artist with an annual budget of $ 5000.00 might look like this:

  • Website ($ 500)
  • Database ($ 1,000)
  • Email Marketing Services ($ 250)
  • Direct Mail ($ 1,500)
  • Phone calls ($ FREE!)
  • Social Media ($ FREE!)
  • Appointments ( $ 750)
  • Special Promotions ( $ 1000)


Keep in mind the amounts of the mediums will vary depending on what options you chose. The important options will be a balancing act of your budget. Weighing the best exposure with your budget will allow you to get the most out of your budget. Remember, just because something is FREE does not mean it will not cost you something. Social Media and Phone calls obviously will take your time. Decide what your time is worth and manage it wisely. Incorporating social media into after hours is a BIG save on your budget. Working one hour more a day can allow you to set up your social posts and make 25 calls to potential clients. The payoff can be HUGE! I find working before or after office hours run gets you the best focus time with less interruptions!

Now that we have laid out a great sample sit down and try to put your own together based on: your own goals and your personal budgets. For steps on getting started view Roadmap of Marketing 101 here. To set up a FREE marketing consultation with iHeart Marketing today click here. Your FREE marketing consult is only one click away!

~ Thanks for taking time out of your schedule to read and Happy Marketing until we speak again!

RoadMap of Marketing: 101



So you’re wondering what all this “roadmap” chat is? It comes from the process of having an aid in finding your way. Think about it, what is the first thing we do when we make major decisions in life? We map out a plan. For a vacation we need a map (or now in 2012 a gps on our smartphone), when buying a house we research and map out our direction, in relationships: “Where are we going?” often comes up as a topic because there is no written directions. The need for a map in life is a neccessity. Think about how great it would be if your newborn came with a map of personal directions! Why should your business, your baby, require anything less!

So Marketing Roadmap 101 here we come!

The first step in creating your Roadmap of Marketing should begin with two key elements: knowing your goals and where you would like to get to and then knowing how much budget you have to get you there. Afterall your budget is the fuel that will drive you closer to your goal. If your goal is to be the BEST and highest level pro at what you do GREAT, but how do you get there… However, I will just get this off my chest now – setting unrealistic goals will put you out of business quickly. Knowing your expectations of where you WANT to be is great but the great wall of China was not built in a day if you know what I mean.

So once you know your goal/s and budget you are almost there!  Now you need to create your marketing mix. These elements will be crucial in determining your products/services unique selling point. They can be easily defined by answering the following questions:

  • Who are you?
  • What are you selling?
  • Why does it matter?
  • Why are you better?

Targeting your audience through the proper mix of your marketing is key. You may want to ask yourself some of the following questions to figure out where your target market can be easily saturated with your exposure:

  • Where does your target hang out?
  • Are they twitter freaks?
  • Do they scan through facebook daily?
  • Do they drop everything for a fresh plush direct mail promotion?
  • Can you contact them easily?
  • Should you be packing a bag for some face time?

Once you know WHO you are and WHO you are selling to you are ready to merge your goals and budget! This is when things get very exciting. Remember to always follow the KISS rule. ( Keep It Simple Stupid).  When creativity and campaigns are combined it’s easy to want to promote yourself everywhere, to everyone! Throwing spagetti up against the wall is NOT for everyone. Stay within the borders of your criteria. A simple campaign is all you need. One that consists of your marketing timeline. I find it easy to follow the every other month set-up. For instance, if email promoting is in your mix you will start with an email every other month. So your email schedule would be:

  1. January
  2. March
  3. May
  4. July
  5. September
  6. November

I like to integrate direct mail as an email promotion follow up. It’s an easy, cost effective way to gain maximum exposure to the people that are paying attention to you. With email tracking you can see WHO showed an interest in you. If you are utilizing an email service that allows tracking it will be easy to cross reference them. If you aren’t I recommend checking them out. It will allow you to market smart and narrow down your potential sales to a smaller tangible group. Some of the good email services out there are:  

These are only a few. If you want to take your email marketing to the next level and have an extensive personal list you may want to consider exact target, sugar crm, or hubspot. These email services are integrated with your crm (customer relationship management) software. This to can be added to your “goals” in a realistic manner to get to this point. 

 So without any overload we will end this post today and look forward to the next series of the Roadmap to Marketing next time! 

~ Thanks for taking time out of your schedule to read and Happy Marketing until we speak again!

iHeart Marketing Celebrates ONE MONTH Anniversary!


After finally launching iHeart Marketing there are a quite a few things to celebrate. Firstly, the overwhelming response out there has been absolutely great! Knowing iHeart Marketing could help so many people right away is near and dear to my heart for sure! I’d like to shout out a special “Thank You!” to everybody who has added to my success with iHeart!

Secondly, launching my own business has allowed me to gain some perspective on a clearly defined roadmap of all of the steps that need to be taken to successfully stay on track. Not only have a I spoken with businesses for years about their marketing plan but now I get to evaluate and structure the plan with them in more detail on a one-on-one basis!

So what’s this “roadmap” I speak of? Many of you already know what the road map is. After all, how do we ever get to point B from point A without clearly defining the who, what, wheres, whys, and hows that will lead us there? In the past eighteen years of my career I have showed people how to successfully market and sell their “product” or “service” to the proper market. To do this, no matter what your product or service is you MUST have a roadmap.

In the next coming weeks you will be seeing all about the Roadmap of Marketing and learn how to begin. By the end of all blog posts your business will be off and running! Easily, consistently, and successfully.

To stick with iHeart Marketing and follow along subscribe to own notifications here.

~ Happy Marketing until we speak again!